Complaints
We value openness and honesty and your opinions, comments and suggestions are always very welcome.
Sometimes, however, we may get things wrong and you have a right to make a complaint. We view complaints as an opportunity to learn and to improve our services, as well as a chance to put things right for the person who has made the complaint
If you have a complaint, about any of our services, then please contact us using the contact form, with full details of your grievance, alternatively you can email us at support@charthouse.co.uk.
We will aim to get back to you within 3 days.
If after we have addressed your complaint, you are still unhappy, then please write to us on the address at the bottom of the webpage.
Service Abuse
To report abuse of our services, including domain abuse, please email us at abuse@charthouse.co.uk.
For ongoing services, we will notify you 30 days or more in advance of the service expiration. This includes, but is not limited to, .uk TLD expiry.